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Making Reservations:
Q: How do I
book?
A: Make your reservation online or call your Guardian travel
agent by calling 757-312-8008 local or 1-800-439-6804. Our
agents are ready to assist you.
Q: When is my reservation confirmed?
A: You will be notified by email or fax if you prefer, within 24
hours.
Q: What is the minimum lead time required for travel?
A: Packages including air, car rental, rail, transfers, or
sightseeing require more time than hotel only bookings. It is
feasible to secure hotel reservations with as little as 48
business hours prior to your departure date. Vacation packages
may require 5 to 8 business days prior to your departure date.
Documentation:
Q: What
documents will I receive and when are they sent?
A: Depending on what your package includes, documents may
consist of paper air tickets or air itinerary and e-ticket
receipt, hotel vouchers, sightseeing vouchers, car rental
voucher, rail tickets, and/or vouchers for other services you
have purchased. In some instances, documents for last-minute
vacations or escorted tours may be issued upon arrival at your
destination directly from the local tour provider.
We offer 3 types of
Handling service:
Standard Shipping: Our standard shipping fee is $10, and
applies to bookings with departures of 8 days or more from the
day the booking is paid in full. Documents are issued after all
services are confirmed. Signature may be required at time of
delivery for standard shipping depending on what form of
delivery method you determine to use.
Express
shipping: Our express shipping fee is $15 and applies to
bookings with departures of 7 days from the day the
booking is paid in full. Or, you may choose this option if you
request your documents are handled in an Expedited manner.
Documents are issued after all services are confirmed. A
signature may be required at time of delivery.
International Shipping: Our international shipping fee
for customers living outside the U.S. is $30. Documents are
issued International Priority after all services are confirmed.
Signature is required at time of delivery.
Customer Service:
Q: Can I call and ask questions before I make a reservation?
A: We are here to answer any questions you might have regarding
a package, destination, or for travel requirements for
international travel. However, the majority of your questions
may be answered here in the FAQ section of our web site. Please
call us directly at 757-312-8008 local or 1-800-439-6804. Our
agents are ready to assist you.
Q: What if I have questions after I've booked?
A: Upon confirmation, our travel agents are available to assist
you with your questions prior to, during, or after your trip.
Please call us directly at 757-312-8008 local or 1-800-439-6804.
Our agents are ready to assist you.
Payment:
Q: Do I
have to provide a credit card at the time of booking?
A: Yes, a valid credit card is required prior to a reservation
being processed. No charges are applied to your credit card
until the requested services are confirmed. Alternatively, we
will accept debit cards*, personal checks, certified checks, or
money orders if you do not have a major credit card.
* Please check
your daily debit card spending limit if you are using your debit
card to secure your vacation.
Q: When is payment due?
A: Deposit and payment terms vary according to the package.
Please refer to our terms and conditions when completing a
booking. In general though, a deposit of $150 - $500 per person
(depending on the package) is charged upon confirmation. If the
booking is submitted within 45 to 60 days prior to departure
(varies depending on the package) full payment will be charged.
No charges will be applied to your credit card until air and
hotel services are confirmed**.
** Certain
non-refundable services such as rail and theatre tickets are
only reserved upon receipt of full payment and are subject to
availability up to the time they are booked. You may request
that we charge a booking in full prior to the payment deadline
in order to secure these arrangements in advance. Please note
that rail reservations cannot be made prior to 2 months in
advance of travel.
Q: What forms of payment do you accept?
A: We accept the following major credit cards: Visa, MasterCard,
Discover Card and American Express. In addition, we will accept
debit cards*, personal checks, certified checks, or money orders
if you do not have a major credit card.
* Please check
your daily debit card spending limit if you are using your debit
card to secure your vacation.
Q: Do I have to submit my credit card details over the
internet?
A: Yes, if you make your reservation online. However we do
accept reservations over the phone. Please note that
reservations will NOT be processed without receipt of a valid
credit card or other form of payments.
Q: Is it safe to submit my credit card over the internet?
A: Guardian Travel does offer a secure environment for
submitting credit card details via Internet using SSL Secure
Sockets Layer technology. This is the industry standard
encryption technology that is widely used by e-commerce site on
the internet. If you do not feel comfortable submitting your
credit card details online, please fax your credit card
information to us so that we may complete your booking.
Q: Can I use someone else's credit card to pay for my trip?
A: No. Credit cards will only be accepted from traveling
passengers. Documents will only be sent to the billing address
of the credit card submitted.
Prices:
Q: Do your
prices include airport taxes and fees?
A: All airline tickets are subject to a variety of foreign and
domestic government taxes which include security charges, the
September 11th Security Fee, airport facility charges, customs
and immigration fees, inspection fees and more. The total of
these taxes may vary and will be approximately anywhere between
$50 and $200 per passenger and are collected by Guardian Travel
or our respective travel partners. Airport taxes & fees
which appear on the invoice reflect the taxes and fees that are
applicable when the original reservation is completed. These
taxes and fees may vary prior to airline tickets being issued.
We reserve the right to amend the airport taxes & fees to
reflect any changes prior to ticketing.
Changes and
Cancellations:
Q: Can I
change my reservation once it's confirmed?
A: Once a reservation is confirmed changes are permitted on
certain products** but penalties do apply. Please ensure that
you are 100% set on your itinerary and plans prior to submitting
a reservation to avoid any change fees.
**Completely
non-refundable items include but are not limited to:
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Air
inclusive packages. |
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Rail
ticket/passes. |
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Theatre tickets. |
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Airline tickets. |
Q: Are
there penalties if I cancel my reservation?
A: Yes! Please refer to our terms and conditions when finalizing
your booking. Certain products are non refundable once
confirmed. Please ensure that you are 100% set on your plans
prior to submitting a reservation. We realize that situations do
come up unexpectedly that necessitate the cancellation of a
trip. We sell trip cancellation insurance through
Travel Guard International
to cover most eventualities. Click here to review the details of
this insurance. We strongly suggest that you purchase insurance
with your package. You cannot add insurance after a reservation
is confirmed.
General Questions:
Q: What
happens if the package price changes after I have booked my
package?
A: Once a package is booked and paid in full, the price is
guaranteed. If our prices change, no price amendments will be
made to existing bookings. However, your package price may be
subject to change if it is not paid in full.
Q: Can we extend our stay and what is the cost?
A: Usually yes for up to 30 days. This extension must be done at
the time of reservation request. There is not usually a charge
unless the package normally has "weekend surcharges" for air
flights. Of course, if you wish to take additional car rental or
hotels, this does cost extra!
Q: Why is there a single supplement?
A: Tour packages are usually priced on a per person basis. Hence
the room cost or car cost is divided by two people. Therefore if
one person goes, he/she has to cover the whole cost of that room
or the car rental. Please visit our
singles
travel section for additional information.
Q: Do you offer child discounts?
A: Certain hotels do offer discounts when one child 12 years old
or younger shares a room with two full paying adults. Hotel Only
Rates reflect the applicable discount when pricing online. Child
rates are not generally available on our packages and pricing is
based on double accommodations. Hence the room cost or car cost
is divided by two people. Families traveling with one child can
be accommodated in a triple room. The cost for the third person
is the same as our published price for two unless otherwise
indicated. Families with two children will require two rooms.
Q: Can I submit special requests with my hotel reservation?
A: All hotel rooms are confirmed on a run-of-the-house basis.
Rooms are assigned by the hotel at the time of check-in.
Requests for specific room types; non-smoking, specific
locations; street view, high floor etc. can be requested at the
time of reservation but not guaranteed. Room types or special
requests cannot be made or changed after a hotel is confirmed.
Q: What kind of room can I expect?
A: Room types and sizes vary depending on the destination. In
Europe room sizes are generally much smaller than American
hotels. Single rooms are usually smaller in size than twins and
doubles and have one small bed. Triples are usually a standard
twin/double plus a roll away or sofa bed. Upgrades to superior
rooms, executive rooms or suites are not available unless
specified under the description of the package.
Q: What airline will I fly on?
A: Our air inclusive packages feature air travel on major
scheduled air carriers. The airline used for a particular
package is indicated in the package inclusions.
Q: Can I upgrade my air ticket to business or first class?
A: Certain airlines do allow us to sell business and first class
fares in conjunction with our packages at discounted rates. If
you are interested, please request information at the time of
reservation. Frequent flyer miles and or airline coupons CANNOT
be used in conjunction with our airfares for the purpose of
upgrades.
Q: Can I request advanced seat assignments?
A: Yes, please let us know your request at the time of booking
and we will try to assign seats for you.
Q: Do you offer air only rates?
A: Yes. we offer air-only rates to most major destination
worldwide. Click
here for additional details.
Q: What extras will I have to pay for?
A: Any items of a personal nature including but not limited to:
phone calls, tips, laundry, beverages, meals not stated, taxi
and bus fares, passport and visa fees etc.
What Do I Need to Travel?
Q: Do I need a passport and visa?
A: It is the sole responsibility of each passenger to obtain the
necessary documents for travel, not excluding passports and
visa. For U.S. citizens, usually a valid passport only is
required; however, some destinations do require a visa. Visa
requirements do change without notice and vary by nationality.
It is your responsibility to check if a visa is required; please
check with the consulate office of the destination country as to
visa requirements.
Click here for more details>>>
Q: Do I need a credit card to travel?
A: Hotels and car rental companies require a credit card at the
time of check in/pick-up. In the event you do not have a valid
credit card a cash deposit will be requested. The amount of this
deposit varies depending on the hotel/car rental company however
it can as much as $500. We strongly recommend that you travel
with a valid credit card.
Travel Protection Plan:
Q:
Does Guardian Travel offer travel protection?
A:
Yes. We recommend that all travelers purchase a protection plan
to cover them while traveling. Our
TravelSafe Travel Insurance
Plus Plan includes
Medical, Baggage and Property, and Cancellation & Interruption
protection. Additionally, ask one of our tour consultants about
our Anytime Protection Plan, an added benefit you will receive
when you purchase TravelSafe Plus within two weeks of making
your reservation.
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